Warranty
General
These warranty provisions apply to the consumer.
The warranty period starts on the day of purchase of the product. The warranty period is 24 months. The warranty period is not extended by warranty work and replacement deliveries under the warranty. Keep your proof of purchase safe. Repair or replacement under warranty is only valid with the original proof of purchase. Warranty and/or any complaints must be handled by you as the buyer with the (online) store where the device was purchased.
Excluded from warranty
There is no guarantee for
- damage from external influences;
- careless damages;
- inappropriate or incorrect use, as well as incorrect operation or loading, including but not limited to the use of leaking and/or incorrectly placed batteries and/or the use of non-original parts;
- incorrect setup or installation, for example by not adhering to the applicable safety regulations and/or the instructions in the operating, installation, and/or assembly manual(s);
- changes, insertions and/or extensions of the device;
- professional use;
- Lenco products that have been ordered outside the Lenco webshop. For this, you need to return to the store or webshop where you purchased the respective Lenco product.
- repairs and/or modifications carried out by persons or organizations other than Lenco.
At all times, the decision-making regarding the application of the guarantee lies with Lenco.
Do you have a defective product purchased from Lenco's webshop that is still under warranty? Then you can contact our customer service.
Definitions
In these warranty provisions, the following is understood as:
- Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with Lenco;
- Lenco: Commaxx BV based in Kerkrade.
Content and scope
If there are defects within the warranty period, Lenco determines whether your device will be repaired or replaced free of charge. Replacement parts or devices become the property of Lenco. Consumables (components that are expected to be replaced during the product's lifetime) and accessories are NOT covered by the warranty. This includes batteries, antennas, remote controls, cords, buttons, battery covers, and other such accessories.
If it is found during inspection and/or repair that the defect was caused by improper use of the device, there is no warranty and we reserve the right to charge you for the repair and material costs. We will contact you in advance so that you can decide on this yourself.
Make sure to place the device in the original packaging. If this is not possible, ensure that you have a good and sturdy replacement packaging. When transporting the device without suitable packaging, the warranty is void. The transport risk lies with you. Do not send any extra items, such as DVDs, USB sticks, or similar. If these extra items are (accidentally) lost, we unfortunately cannot take responsibility for this.
Counterfeit products
"When you purchase our products directly from Lenco or from an authorized Lenco dealer, you can be sure that you have a genuine Lenco product. Only these genuine Lenco products purchased from Lenco or an authorized Lenco dealer are covered by Lenco's limited warranty."
When you purchase our products from a non-authorized Lenco dealer, the product is only covered by Lenco's warranty if the non-authorized dealer can provide a detailed invoice and proof of payment showing that the product was actually purchased from Lenco or an authorized Lenco dealer.
Lenco does not provide any warranty on counterfeit products. If you attempt to resell such products, you may be held legally liable and/or prosecuted.